EasyETA Privacy Policy


We respect your privacy and will NEVER share your passport or personal information with a third party.

Personal Information

Our website, EasyETA, does not collect any personal information that is not provided voluntarily. We do automatically collect information such as IP address, the server in which your computer is logged in to, your browser type, and operating system. The information we collect from our visitors/clients voluntarily includes passport information, e-mail address (so that we can send a confirmation to our customers), and gender.

We automatically save submitted information to a database, which will store name and passport information for our clients. This will be used to process Australian Visas in our computer systems in order to process visas. It will not be used for any other purpose. All personal information you provide us will be treated confidentially, and will only be used and/or disclosed in accordance with your consent.


We use 256-bit encryption on our website. All of our customers information is submitted 100% securely. Payment is currently be taken by a third party, Paypal, which uses 256-bit SSL encryption. Customers will be asked also to provide a matching billing or mailing address which matches the credit/debit card being used. This helps to prevent misuse of payment types by anybody else but the cardholder.

Click for 3rd-party security check

Refund Policy

If you are not approved within 24 hours, we will refund 100% of your money. Also, if you are not approved, but instead rejected, by the ETA system, we will refund you your money. No fees. No questions. That is our 100% Money-back guarantee.

Please take note, however, that many of you will not receive our approval confirmation e-mails because of either an incorrectly entered e-mail address (given to us), or a spam related filter on your e-mail inbox. if you have not received your approval within 24 hours, please write us on Facebook or e-mail our support team (after 24 hours has elapsed) before contacting us regarding a refund.

Non-Government Affiliation

We are not affiliated with the government. We are a private company that is based in the USA.

How Information is Used

The information we collect from our customers (voluntarily) includes passport information, phone number, and e-mail address. The e-mail address will be used so that we can send customers a confirmation of their visa status. Otherwise, we do not sell or share any information with third parties nor will we as a company contact our customers.

How might this privacy policy be changed?

We may change this privacy policy from time to time. Changes to this policy will be announced on our website. All amended items will be effective 5 days after announcement.

Contact Info

If you have any questions about our private policy, write us at support@easyeta.com