Application Help

Help with Online Visa Application

Please read this carefully so that everything is submitted correctly on your application.


Name Help

Special Characters

Special characters must be converted to English characters (examples: Ü, Æ, Ö, Ă). View letter conversion chart

Spacing

Be sure to leave spaces between your names, if listed on the passport.

Name Prefixes & Suffixes

Do NOT list name suffixes (JR/SR/III) or Name Prefixes (MS/MR/MISS)

Apostrophes

Exclude apostrophes - O'Reily should be listed as OReily

Include all hyphens

Example: 'Anne-Marie' should include hyphen.

Formatting

Malay / Muslim
Do NOT include:
  • Bin
  • Bte
  • Binte
  • Bt
  • B.
  • YB
  • Haji
  • HJ
  • Hajjah
  • Pengiran
Important Examples:
  • Name change after marriage where you have adopted your spouse's full name
  • MRS ABRAHAM ELIAS NEE REUBEN YAHYA MATILDA
    Family Name: Reuben
    Given Name(s): Yahya Matilda

  • AHMAD BIN HAJI ABDUL MANAN
  • Family Name: Abdul Manan
    Given Name(s): Ahmad Kaur Gill

  • Ungku Zarina Bte Ungku Zainal Abidin
  • Family Name: Zainal Abidin
    Given Name(s): Zarina

Western Names
Format Rules:
  • Do not include titles such as Mr, Mrs, Miss, Ms
  • Do not include descriptions such as Jr, Junior, Senior, II, III, IV
  • Enter whole names only
  • If your name in your passport has non-standard English characters in it such as Umlauts (Ü - letters with dots above them) or diacritic markings (Ó - letters with accents above them), use the English spelling of your name in the Machine Readable Zone of your passport.

    Please reference our View Letter Conversions

Chinese Names
Format Rules:
  • If you have a Western style name appearing first in your passport, then the Western style name should be input first in the given names field (see example below).
  • Do not enter alias names, Hanyu Pinyin or names in brackets (see examples below).
Important Examples:
  • Western Names
  • LILIAN TAN SU LIN
    Family Name: Tan
    Given Name(s): Lilian Su Lin

  • Alias Name
  • MR TOCK PENG POEY @ MUHAMMAD ALI
    Family Name: Tock
    Given Name(s): Peng Poey

  • Name in Brackets
  • WILLIAM HO CHEE CHAN (WILLIAM HE JIZAN)
    Family Name: Ho
    Given Name(s): William Chee Chan

Indian Names
Do NOT include:
  • S/O (son of)
  • D/O (daugheter of)
  • A/L or AL (anak lelaki)
  • A/P or AP (anak perempuan)
  • A/K or AK (anak kepada)
  • W/O
Family/Given Names
  • Given names are names appearing before S/O, D/O, A/L, A/P, A/K, and W/O
  • Family names are names appearing after S/O, D/O, A/L, A/P, A/K, and W/O
Important Examples:
  • K SUGUMARAN S/O KOLANTHAN
  • Family Name: Kolanthan
    Given Name(s): K Sugumaran

  • GURDIP KAUR GILL D/O BALWANT SINGH
  • Family Name: Balwant Singh
    Given Name(s): Gurdip Kaur Gill

  • GURDIP KAUR
  • Family Name: Kaur
    Given Name(s): Gurdip

Submission Errors

What if only one name appears in the passport?

Then list that name in the family name field, and enter a dash (-) in the given name field.

My name contains 'Bin' but the application won't let me submit.

If your name contains the word Bin, not the abreviation for [Son of], then exclude the name for now. Once you come to the order acknowledgement screen, you will have the opportunity to change your submitted info. Simply tell us that your name contains 'Bin' as a given or family name.

My passport details aren't being accepted. How do I submit order?

In most cases, whether it is your passport issue or expiry dates, something is incorrect with your entry. Please be sure everything is 100% accurate. However, if you still cannot submit an order, then you can submit dates that are incorrect, then manually file an amendment on the order acknowledgement screen. We will fix your dates prior to processing your visa.